Frequently Asked Questions
Q: What is Soulla and what does it stand for?
A: Soulla is a lifestyle apparels and merchandise brand that stands for being true to oneself by living one's true calling. We offer a variety of products, including apparel, merchandise, goods, and accessories. We make high quality hoodies, t-shirts, sweatshirts and oversized t-shirts. Read about our story.
Q: What is the quality of Soulla's products like?
A: Soulla's products are of high quality, apparels mostly made from 100% super combed premium cotton, and pre-shrunk and bio-washed for added durability. The prints and embroidery are of high quality and durable.
Q: How durable is the graphic? Will it fade or crack over time?
A: The graphic on this shirt is made with high-quality materials (DTF printing technology), ensuring it remains vibrant and intact even after numerous washes. To maintain its longevity, we suggest washing and drying the shirt inside out.
Q: Can I iron this shirt?
A: Yes, you can definitely iron this shirt. Just remember to use a low heat setting to avoid any damage to the fabric.
Q: Where are Soulla's products made?
A: Soulla's products are proudly made in India.
Q: Is there a size chart available for Soulla's products?
A: Yes, there is a size chart available for Soulla's products. Please refer to the size chart on each product page.
Q: How do I care for my Soulla products?
A: We recommend following the care instructions on the product label, which may vary depending on the item. Generally, we suggest washing our clothing and accessories in cold water on a gentle cycle, using mild detergent and similar colors. Avoid using bleach or harsh chemicals. Tumble dry low or hang dry in the shade, and avoid dry cleaning.
Q: Does Soulla offer any discounts or promotions?
A: Soulla occasionally offers discounts and promotions. Sign up for our newsletter to stay informed.
Q: Can I sign up for Soulla's rewards & loyalty program?
A: Yes, you can sign up for Soulla's rewards & loyalty program on our website.
Q: How do I place an order on Soulla's website?
A: Simply browse our products, select the items you'd like to purchase, and proceed to checkout. We accept all major credit cards, debit cards, and UPI.
Q: How long does it take to process my order & receive my order?
A: We usually process orders within 48 hours of receiving them. However, during peak seasons or sales events, it may take longer. We will notify you via email once your order is placed. Delivery times vary depending on your location. Under normal circumstances, orders are delivered within 6-10 days. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.
Q: Is International shipping available?
A: No, international shipping is unavailable. We provide quick delivery to all over India.
Q: Does Soulla offer gift wrapping or personalized notes with orders?
A: Unfortunately, gift wrapping and personalized notes are not currently offered by Soulla.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact Soulla's customer service team as soon as possible.
Q: What is Soulla's return policy?
A: If you're not completely satisfied with your purchase, you may return it within 7 days of receiving it for a refund or exchange. The item must be in its original condition and packaging, and you'll need to provide proof of purchase. Please refer to our Returns and Exchange Policy for more information.
Q: How can I initiate a return or exchange for a sizing issue?
A: Soulla doesn't provide return or exchange due to sizing issues. In case of other issues such as wrong item or quality issues, a return/refund is provided.
Q: How long will it take to receive a refund for a returned item?
A: Refunds for returned items will be processed within 7-10 business days after receiving the returned item.
Q: Does Soulla have a physical store location?
A: Soulla currently does not have a physical store location.
Q: How do I contact Soulla's customer service team?
A: You can reach us via email at info.soulla@gmail.com. We're happy to assist with any questions or concerns you may have.
